Terms of Service

1. Agreement to Terms

By accessing, registering for, or using any SimpleApps ("we", "our", "us") service, product, website, or mobile application, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

SimpleApps reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.

2. Service Description

SimpleApps provides software solutions designed to help organisations manage data, automate workflows, and deliver digital services. Our service offerings include, but are not limited to:

• Church management and membership systems (Church Portal)
• Real estate lead management (RealEstate QR)
• Payment processing and automation (Freebill/PayBot)
• Communication automation (AI Email Assistant)
• Custom API integrations and workflows
• Hosting, storage, and database management

Services are provided "as-is" and may be updated, modified, or discontinued at SimpleApps' sole discretion with reasonable notice.

3. Eligibility & Registration

To use SimpleApps services, you must:

• Be at least 18 years of age or operate on behalf of a legal entity
• Have the authority to enter into a binding agreement
• Provide accurate, complete, and current information during registration
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorised access to your account

You are responsible for all activities that occur under your account.

4. User Responsibilities

As a user of SimpleApps services, you agree to:

• Use the services only for lawful purposes and in accordance with applicable South African law
• Comply with all terms outlined in this agreement
• Maintain appropriate security practices for your account credentials
• Obtain all necessary consents and permissions before uploading or storing personal information
• Ensure your use of the services complies with the Protection of Personal Information Act 4 of 2013 (POPIA)
• Be solely responsible for compliance with data protection obligations to third parties
• Immediately report any suspected breaches or misuse

5. Acceptable Use Policy

You must not:

• Upload or transmit viruses, malware, or any code of malicious intent
• Attempt to gain unauthorised access to our systems or networks
• Reverse-engineer, decompile, or attempt to derive the source code of SimpleApps software
• Use automated systems (bots, scrapers, crawlers) without prior written permission
• Engage in harassment, abuse, or threatening behaviour toward other users
• Transmit content that is illegal, obscene, defamatory, or violates third-party rights
• Bypass or circumvent any security or access control measures
• Use the service for spam, phishing, or other fraudulent purposes
• Resell, sublicense, or redistribute our services without authorisation
• Violate any applicable laws or regulations

6. Intellectual Property Rights

SimpleApps software, design, documentation, and all associated materials are the exclusive property of SimpleApps (PTY) LTD.

You retain all rights to content you create or upload to our services. By uploading content, you grant SimpleApps a non-exclusive, royalty-free license to use, store, and process that content for the purpose of delivering our services.

You may not:

• Copy, modify, or distribute our software or materials
• Use our trademarks, logos, or branding without permission
• Create derivative works based on our technology

7. Subscription & Payment Terms

Billing & Payment

• Fees are charged according to the plan you select
• Billing occurs on a monthly or annual basis, as specified in your agreement
• Payment must be made by the due date to maintain uninterrupted service
• We accept major payment methods via our payment processors (Paystack, Yoco, etc.)

Price Changes

SimpleApps may modify pricing with 30 days' written notice. Continued use of the service constitutes acceptance of new pricing.

Refund Policy

Refunds are not provided for subscription fees. If you request to downgrade or cancel your subscription, no pro-rated refunds will be issued unless required by law.

8. Limitation of Liability

To the maximum extent permitted by law, SimpleApps shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, profits, or business opportunity
• Interruption of service or downtime (except where gross negligence is proven)
• Damage caused by third-party services or integrations
• Misuse of the service by users or unauthorised parties

SimpleApps's total liability under these terms shall not exceed the amount you paid for the service in the 12 months preceding the claim.

This limitation does not apply to:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Liability that cannot be excluded by law

9. Indemnification

You agree to indemnify and hold harmless SimpleApps, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the services in violation of these terms
• Your violation of any applicable law or regulation
• Your violation of third-party rights
• Content you upload or transmit
• Misuse of your account credentials

10. Service Availability & Support

We strive to maintain high service availability but do not guarantee 100% uptime. We are not liable for:

• Scheduled maintenance or updates
• Service interruptions due to factors beyond our control (natural disasters, network outages, etc.)
• Data loss due to user error or misuse

Support is provided during standard business hours. Emergency support may be available for critical production issues depending on your subscription tier.

11. Data Ownership & Backup

You retain full ownership of all data you store in SimpleApps systems. SimpleApps maintains automated backups for security and recovery purposes.

Upon account termination, you have 30 days to export your data. After this period, we will permanently delete your data and cannot be held liable for loss of data after this deadline.

SimpleApps is not responsible for:

• Data loss caused by user error
• Unauthorised access due to weak credentials or compromised accounts
• Recovery of deleted files or historical data

12. Termination

Termination by You

You may terminate your account at any time by contacting us. Your account will be deactivated, and data will be retained for 30 days before permanent deletion.

Termination by SimpleApps

We may suspend or terminate your account immediately if:

• You violate these Terms of Service
• You engage in illegal or fraudulent activity
• You fail to pay subscription fees for 30 days after due date
• You breach the Acceptable Use Policy
• Your account poses a security risk to our systems or other users

13. Third-Party Services

SimpleApps may integrate with third-party services such as payment gateways, email providers, and cloud hosts. These services are governed by their own terms and privacy policies.

SimpleApps is not responsible for:

• Data breaches or failures of third-party services
• Downtime caused by third-party providers
• Changes to third-party service terms or availability

You use third-party integrations at your own risk and are responsible for ensuring compliance with their respective terms.

14. Amendments to Terms

SimpleApps may update these Terms of Service at any time. We will provide notification of material changes via email or prominent notice on our website. Continued use of our services following an update constitutes your acceptance of the revised terms.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of South Africa, without regard to its conflicts of law principles. You consent to the exclusive jurisdiction of the South African courts for any disputes arising from these terms or your use of SimpleApps services.

16. Contact & Dispute Resolution

For issues, complaints, or dispute resolution, please contact us:

SimpleApps (PTY) LTD
📧 warren@simpleapps.co.za
📍 South Africa

We will endeavour to resolve disputes amicably within 14 days of notification.